Patrons Easy Pay

Pay by Phone   1-866-611-7887

Pay By Phone Overview

This is a payment option using an interactive telephone system and is initiated by the customer.

The system will ask for your telephone number, pin number (if established), then begin the policy/payment process. For first time users and at the end of the process, the system will ask if you would like to establish a pin number. The 4 digit pin should be unique, example: 8526. The number will allow storage of your policy number and checking account number for future use. It will not store card numbers.

Policy entry:
The system will prompt you; the policy is entered as follows:

1. Enter an asterisk (***) for each letter, then enter the numbers
        • Example: ***123456 for AUT123456
               After the policy number entry, you will be prompted to verify the letters
               For verification of the letters, press the key the letter appears on
        • Example: for A press #2, verification response if A press 1
               For U press #8, verification response if U press 2
               For T press #8, verification response if T press 1

2. The last payment made within the year will be verified.

3. The agent number is entered, 5 digit with leading zero
        • Example: 05357

Premium:
The system will provide the minimum and maximum premium due based on the last invoice or cancellation notice issued, which will not reflect partial payments. If you have made a partial payment, you can verify the current balance due by calling our automated inquiry system, toll free, 1-877-796-6803.

Optional payment methods:
You can use your checking account number, credit or debit card.

Frequently Asked Questions

1. What information do I need to use Pay by Phone?

No, Patrons customers do not pay a transaction fee when using Pay by Phone to make their payments. (Normal policy installment fees still apply)

3. Can I apply my payment to a specific policy when I have more than one policy?

Yes, each policy is set up individually so you can pay them individually.

4. Does this payment service reflect partial payments?

No. This payment service consists of the premium due per an invoice.

5. How long does it take for my payment to be applied to my policy?

It takes 2 - 4 business days for your payment to be applied to your account.

6. What if I have a cancellation notice?

The system stamps the time and date of the transaction. If an attempt to
pay is made after the effective cancellation time, the system will not
process a transaction and it will advise the customer to contact their
agent.

7. Can I have Pay by Phone store my bank information?

Yes, there is an option to create a pin number and store your checking account information for future use. It will not store card numbers.

8. What if I am currently using one of Patrons' automatic, electronic payment methods?

In order to eliminate two payments being deducted from your account, you need to cancel the existing method before using Pay by Phone.