E-Bill FAQ

Receive your insurance bill via Email, Paper, or Both.

Save on installment service charges, time, & postage! Normal installment charges are $5, while E-Bill is $2 ($0 for EFT customers).

To enroll, sign up for our Insured Access portal. After enrolling, click on Billing Options, & select E-Bill.

How do I turn off paper bills?

After signing into Insured Access, click on Billing Options. Then, check the box that says "E-Bill only, and then click Submit Changes. You can change the delivery method of your billing notices at any time. The change will take effect with your next billing notice

How will I know there is a new billing notice?

An email will be sent to you.

Will my service charges be reduced if I receive my bills as E-Bill?

Yes, if you turn off paper billing, your service charges will be reduced from $5 per installment to $2 per installment ($0 for EFT customers).

Can I choose E-Bill for only one of my policies?

Yes. You can select different billing options for each policy unless you are on Account Bill. All policies on Account Bill will be billed the same way.

Why can't I select the E-Bill option?

E-Bill is not available for Mortgagee Billed policies.

Can I get a printed copy of a bill once I am enrolled in E-Bill?

Yes, E-Bills are in PDF format, so they can be printed and /or saved to your computer.

How are payments made?

With E-Bill you have the same payment options as with a paper bill:

Mail Payment: If you do not include a copy of your invoice, put your policy number(s) on the check.
Quick Payment: Phone or Online Payment Option using E-check, debit or credit card.
EFT: Enrollment is necessary, payments are automatically deducted from your bank account on the due date.

My bills are paid via EFT. Do I have to sign up for Insured Access to have my bills emailed to me?

Yes, in order to receive E-Bills, we need to have a valid email address on file. In addition, Insured Access offers many other features, such as viewing your policy declaration page and submitting a claim.

I'm currently signed up to receive my Patron Oxford bills through MyCheckFree.com. Can I still receive an E-Bill directly from Patrons Oxford?

When you choose to receive an E-Bill directly from Patrons Oxford through Insured Access, we will unenroll you from receiving E-Bills from MyCheckFree.

It seems like you are moving away from CheckFree. Why?

Patrons Oxford now offers its own E-Bill service, with a variety of other value added features within our website.

What if my e-mail address changes?

Log into your account using your prior email address. Then, click on My Account. You can update your user information there, including email address, password, and security questions.

What if I cannot access my computer to view the E-Bill?

Contact customer service at 1-800-442-6071.

What if I don't want to receive paper bills or E-Bills?

This is currently not an option.

Can I schedule recurring payments or set up future payments?

Not at this time, but coming in 2017.

How can I discontinue E-Bill?

Log in to Insured Access, go to Billing Options and select Mail Only.