Open Positions

 

 

Come join our Patrons Oxford team in our brand new Portland building.  Our awesome facility boasts a fitness center, subsidized meals, solar panels, sit stand desks, alternative work schedule options, free parking, convenient right off the interstate, walking paths, and outdoor picnic tables. 

Portland Maine, why not?!  Maine, as they say, is "the way life should be." Portland is Maine's largest city, but still has that small city feel with a population of 65,000.  Our way of life includes a dramatic rocky coast, breathtaking beaches, cobblestone streets, dozens of close-by ski resorts, island speckled Casco Bay, a lively food and craft brewery scene, and no one does lobster better! Maine isn't called vacation land for nothing.  

Current Jobs Available:

Associate Claims Representative 
CSR - Customer Service Representative


Associate Claims Representative

Job Description

Looking for an exciting opportunity in the insurance industry?! Our mission here is to responsibly grow our business, our people, and our impact. We are a growing Maine company with stable roots back to 1877. Why Patrons? Opportunity for advancement, flexible work schedule options, collaborative work environment, support in continuing education, positive work culture, and financially sound with great health and retirement benefits.

Come join our Patrons Oxford team in our brand new award winning environmentally responsible building in Portland. Our facility boasts a fitness center, healthy vending, solar panels, sit stand desks, outdoor walking, running, and snow shoeing trails, free parking, and conveniently right off the interstate.

PRINCIPAL ACCOUNTABILITIES:

  • Process first party collision and comprehensive automobile claims
  • Process third party property damage claims
  • Process medical payment losses
  • Process bodily injury losses
  • Evaluate coverage, investigates and determines liability
  • Applies knowledge of company processes and procedures to explain requirements to callers
  • Maintains self-control in difficult situations
  • Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone
  • Handles all returned company claim checks and checks made payable to the company in a timely fashion.
  • Provide backup duties to Claims Support Unit

JOB REQUIREMENTS:

EDUCATION:

4 year college degree or equivalent experience.

EXPERIENCE:

At least one year working in situations requiring customer service and automated systems

SKILLS:

Familiar with window-based PC applications

Capable of analyzing information presented and making decisions based on company guidelines

Knowledge of company policies and procedures pertaining to processing clear liability automobile claims

Knowledge of automobile policies in the state of Maine

Strong verbal and written communication skills required

Superior organizational skills required

Benefits:

Patrons Oxford Insurance Company provides an outstanding compensation and benefit package.

Health

Dental

Short-Term Disability

Long-Term Disability

Group Term Life

AD&D Insurance

Long Term Care

Profit Sharing

Paid Time Off

Paid Holidays

401(k)

Tuition Reimbursement

Employee Assistance Program

CSR-Customer Service Representative

Job Description

Looking to start an exciting career in the insurance industry?!  Our mission here is to responsibly grow our business, our people, and our impact.  We are a growing Maine company with stable roots back to 1877.  Why Patrons?  Opportunity for advancement, flexible work schedule options, collaborative work environment, support in continuing education, positive work culture, and financially sound with great health and retirement benefits. 

Come join our Patrons Oxford team in our brand new award winning environmentally responsible building in Portland. Our facility boasts a fitness center, healthy vending, solar panels, sit stand desks, outdoor walking, running, and snow shoeing trails, free parking, and convenient right off the interstate.

Position Summary:

Responsible for providing customer service to agents, insureds, and others. This unique Operations position will give you access to all departments: Marketing, Finance, IT, Underwriting and Claims. 

Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone.

Maintains self-control in difficult situations.

Assist with front door monitoring and assistance as needed.

Follows through on problems to a proper conclusion in a timely manner.

Resolves problems that require judgment based on company guidelines and philosophies.

Initiates changes and corrections based on customer requests.

Researches and analyzes billing, claims, and underwriting issues.

Identifies trends and reports items to appropriate management.

Applies knowledge of company processes to explain requirements to callers.

Assists other departments as necessary.

Knowledge of several different software programs.

This job description is not all inclusive and may include additional duties if needed.

JOB REQUIREMENTS:

EDUCATION:

College Degree Preferred or High School with minimum four years related work experience.

EXPERIENCE:

At least two years in situations requiring customer service and work with automated insurance systems. General insurance knowledge of billing, claims, and underwriting.

SKILLS:

Ability to communicate over the telephone using the English language in a clear, courteous manner with a positive tone.

Familiar with window-based PC applications.

Capable of analyzing information presented and making decisions based on company guidelines.

Ability to use computer keyboard.

Benefits:

Patrons Oxford Insurance Company provides an outstanding compensation and benefit package.

Health

Dental

Short-Term Disability

Long-Term Disability

Group Term Life

AD&D Insurance

Long Term Care

Profit Sharing

Paid Time Off

Paid Holidays

401(k)

Tuition Reimbursement

Employee Assistance Program

To Apply:

Resumes and inquiries may be submitted:

via email to:

hr@patrons.com

via fax to:
207-783-7507

via mail to:
Patrons Oxford Insurance Company
Attn: Human Resources
P O Box 3820
Portland, ME  04104



Thank you for your interest in working for Patrons Oxford.
We are an Equal Opportunity Employer.